American Airlines: Worry About Your Own Ass First!
walterhWe've all been there, done that. Gotten on a plane where we have a connection. Plane gets delayed a little. Flight Attendant asks if you have a connection, then tells…
It’s all about the customer service
Got good customer service? Think again. Some of the most troublesome conversations that I have had as a traveler have been with American Airline's Executive Platinum line and AVIS First…