We’ve all been there, done that. Gotten on a plane where we have a connection. Plane gets delayed a little. Flight Attendant asks if you have a connection, then tells you to talk to the Captain on your way off the plane. Captain verbally accosts you about your clothing and has called your connecting flight,…
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Got good customer service? Think again. Some of the most troublesome conversations that I have had as a traveler have been with American Airline’s Executive Platinum line and AVIS First customer service. These are the ELITE levels of these two companies, and it seems, some of the most incompetent people work there. Want a real…
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