AirSnark’s Book Is Out!
walterhSo a while back I wrote a travel book, detailing exactly how someone who is new to the business traveler world should navigate. Points this, hotel that, and the like.…
Rental cars: Hertz – 30 minutes, Budget – 18 seconds
I think the headline pretty much says it all. I rented a car last week and this week. My rental experiences were quite varied. When Hertz sent me a survey…
In which I bid AVIS adieu
I've rented from AVIS almost exclusively for the last many years. And as I said in a previous post, I've not always had the best experience. But now, this is…
What customer loyalty gets you (or why AVIS sucks)
Okay, this is frustrating. Hotel loyalty, and you get the best rooms. Airline loyalty, and you get free upgrades and frequent flyer miles. But car rental loyalty? Here’s what 7+…
It’s all about the customer service
Got good customer service? Think again. Some of the most troublesome conversations that I have had as a traveler have been with American Airline's Executive Platinum line and AVIS First…