Tag: marriott

Travel-Related Customer Service in the Digital Age
By: Date: February 8, 2011 Categories: Air Travel,Airlines,Hotels Tags: , , , , ,

Remember when customer service meant having to call an 800 number?  Yeah, not in the digital age anymore.  Things have changed, but not always for the best.  Here’s a rundown of some of the best – and worst – interactions I’ve had with customer service in the digital age.  All of these are travel related…

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