AirSnark’s Book Is Out!
walterhSo a while back I wrote a travel book, detailing exactly how someone who is new to the business traveler world should navigate. Points this, hotel that, and the like.…
Where the ‘Mac vs. PC’ debate sits with hotels
This is one of the strangest travel-related stories that I've read in a while. Seems that Orbitz has decided, if you're using an Apple computer to browse their website, you're…
When “Do Not Disturb” means, “Yes! Please call me!”
Okay, so I'm working nights this week. I usually work nights, given the chance, since it's quieter. We just did a major software upgrade, and I'm supporting the hospital, making…
Travel-Related Customer Service in the Digital Age
Remember when customer service meant having to call an 800 number? Yeah, not in the digital age anymore. Things have changed, but not always for the best. Here's a rundown…