Monthly Archives: January 2014

Two sides to every story

So there’s a headline that caught my eye of, “US appeals court revives lawsuit vs United Airlines over wheelchair,” and I immediately did a Scooby Doo “Ruh roh” double-take, then went to the article.  Seems a woman had an issue with asking for a wheelchair from an agent; the woman had back problems and the agent basically told her to deal with it and stand in line.

Honestly, that’s just how United agents are.  Okay, not ALL of them, but I’ve flown them enough to have been mistreated, even flying on a purchased first class ticket (yes, purchased – NOT upgraded to first).

So this lady sued, and the suit has been revived.  This should be interesting…

Thing is, I can see both sides, in a way.  For United, it doesn’t matter – if someone requests a wheelchair, then the answer is ALWAYS going to be, “Yes, we can help you with that,” and nothing else.  I mean seriously – do you want to get your ass fired?

But then again, this person, when they checked in – or even when they purchased their ticket, should have had ample opportunity to alert United that they were going to need a wheelchair. It shouldn’t have been an “out of the blue, at the gate” request.

But ultimately it’s United’s fault here.  Who do they think they are – Delta?  Where they forced a passenger to crawl down the aisle and across the tarmac to their wheelchair?  C’mon!

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Probably the ugliest volley in the Delta/Alaska “frenemies” game

So everyone’s probably already heard about how Delta and Alaska – once great friends, have slowly been turning into enemies.  And while they still are cordial to each other, the heat is getting turned up – but quick.  Delta has decided to expand their West Coast presence with flights going from Alaska hubs Seattle and Portland down to the Bay Area and Los Angeles.  Alaska volleyed back with majorly expanding their presence in Salt Lake City.

But the biggest volley by far (in my personal opinion) is the fact that Delta is going to start a shuttle between Portland and Seattle (end of the article) – a la Horizon Air, Alaska’s sister airline.  The Portland/Seattle shuttle is a breadwinner for Alaska because those that can’t “get there” from Portland (or the surrounding communities), almost always can get there from Seattle.  In my 1.25 million miles, the most popular route that I fly has been between Portland and Seattle.

And while I think at first, if it actually does come to pass (I’m wondering if Delta’s version of the “Seattle Shuttle” will ever really get off the ground), I don’t think it will be all that long lived.  Or if it does, I can’t see Alaska’s partnership with Delta lasting all that much longer.

A quick side note: With Delta coming back for flights between Portland and Seattle, the first thing I thought of was D. B. Cooper.  He’s the man that hijacked a Northwest Airlines (now Delta) Boeing 727 out of Portland, headed for Seattle, then disappeared from the plane and was never heard from again…  Hey – maybe Delta can dub their flights the D. B. Cooper Express!

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