In which I bid AVIS adieu
By: Date: October 25, 2010 Categories: Car Rental,F'd Up Issue of the Week Tags: , ,

I’ve rented from AVIS almost exclusively for the last many years.  And as I said in a previous post, I’ve not always had the best experience.  But now, this is a new low, even for AVIS. Every few weeks, I get an email from AVIS saying, “Enjoy a free weekend rental!” along with a coupon…

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What customer loyalty gets you (or why AVIS sucks)
By: Date: July 27, 2010 Categories: Car Rental Tags: ,

Okay, this is frustrating. Hotel loyalty, and you get the best rooms.  Airline loyalty, and you get free upgrades and frequent flyer miles.  But car rental loyalty?  Here’s what 7+ years of renting SOLELY from AVIS at least 45 weeks per year has gotten me. Take a look at the pics below.  This is the…

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It’s all about the customer service
By: Date: May 31, 2010 Categories: Car Rental Tags: , , , ,

Got good customer service?  Think again.  Some of the most troublesome conversations that I have had as a traveler have been with American Airline’s Executive Platinum line and AVIS First customer service.  These are the ELITE levels of these two companies, and it seems, some of the most incompetent people work there.  Want a real…

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