In which I bid AVIS adieu
walterhI've rented from AVIS almost exclusively for the last many years. And as I said in a previous post, I've not always had the best experience. But now, this is…
What customer loyalty gets you (or why AVIS sucks)
Okay, this is frustrating. Hotel loyalty, and you get the best rooms. Airline loyalty, and you get free upgrades and frequent flyer miles. But car rental loyalty? Here’s what 7+…
It’s all about the customer service
Got good customer service? Think again. Some of the most troublesome conversations that I have had as a traveler have been with American Airline's Executive Platinum line and AVIS First…