So it turns out that Delta is trying out a self-boarding process in Las Vegas and Atlanta. I don’t know how the damn thing works, but it’s to “free up the boarding agents to deal with passengers other issues”.
Translation: We can fire more people and make more money.
This is gonna be ugly, I bet. And as I said, there’s going to be blood – somehow, somewhere. People are going to board out of order, take on a dozen carryons, etc, and this whole system will just gum up the works even more.
Automation is good. Just not this kind of automation.