Tag: Customer Service

So why am I so hard on Delta Airlines?
By: Date: October 5, 2014 Categories: Air Travel,Airlines,F'd Up Issue of the Week Tags: , , ,

If you follow my twitter feed, then you’ll note that as of late, I’ve had some not very nice things to say about Delta.  Now don’t get me wrong; they are a big airline, and they have a very nice route map.  But I have to say it’s not the route map or the size…

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HRC Rankings of Airlines, Hotels, etc. and a Word about United
By: Date: November 28, 2011 Categories: Air Travel,Airlines Tags: , , , , , , , , ,

For those of you that aren’t familiar, HRC stands for The Human Rights Campaign, which is the leading LGBT (lesbian, gay, bisexual, transgendered) rights organization.  Okay, so you’re not part of the LGBT community.  That’s fine.  There’s 10% of the population that is, and there are people who will often choose organizations based on their…

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Travel-Related Customer Service in the Digital Age
By: Date: February 8, 2011 Categories: Air Travel,Airlines,Hotels Tags: , , , , ,

Remember when customer service meant having to call an 800 number?  Yeah, not in the digital age anymore.  Things have changed, but not always for the best.  Here’s a rundown of some of the best – and worst – interactions I’ve had with customer service in the digital age.  All of these are travel related…

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It’s all about the customer service
By: Date: May 31, 2010 Categories: Car Rental Tags: , , , ,

Got good customer service?  Think again.  Some of the most troublesome conversations that I have had as a traveler have been with American Airline’s Executive Platinum line and AVIS First customer service.  These are the ELITE levels of these two companies, and it seems, some of the most incompetent people work there.  Want a real…

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